What restoration covers
Restoration is the umbrella term for returning a wet structure to a dry, clean, stable condition. A contractor typically starts by stopping or confirming the source, then measures how far moisture has travelled with meters and thermal imaging before anything is removed.
- Moisture mapping of floors, walls and ceilings
- Standing water extraction
- Removal of saturated materials that cannot be dried in place
- Structural drying with air movers and dehumidifiers
- Cleaning and antimicrobial treatment of affected areas
- Documentation photos and moisture logs for the homeowner
Categories of water
The industry reference standard, IICRC S500, groups water into three categories. Category 1 is clean water from a supply line. Category 2 carries contaminants, such as washing machine or dishwasher discharge. Category 3 is grossly contaminated water, including sewage and rising floodwater. The category decides which materials can be saved and what protective steps the crew takes, so describe the source clearly when you call.
Classes of drying
S500 also sorts jobs by how much water was absorbed and how hard the materials are to dry, from Class 1 (a small area, low-porosity materials) to Class 4 (hardwood, plaster, concrete and other dense materials that hold water). Higher classes need longer drying and more equipment, which is one reason two jobs that look alike can take different amounts of time.
Common sources inside the home
Supply line and water heater failures, washing machine hoses, ice maker lines, toilet overflows, roof leaks during storms, slab and wall plumbing failures, and water that enters through doors or foundations during heavy rain. The source matters less to the drying process than how long the water sat before work began.
What the homeowner should do first
Shut off the water supply if a pipe or appliance is the cause, turn off power to wet areas if it is safe to reach the panel, move valuables off wet floors, and photograph everything before it is moved. Then call to be connected with an available restoration contractor who can confirm scope and next steps.
Questions
Does Water Damage Restore do the restoration work?
No. Water Damage Restore does not perform the work. The call connects you with an independent restoration contractor who sets the scope, schedule and price directly with you.
How is the price decided?
The contractor sets the scope and the price after assessing the damage. Confirm all pricing on the call or during the inspection.
Can a landlord or property manager call?
Yes. Property owners and authorized decision makers for rental homes and small commercial spaces can call to be connected.